With the boom in the IT and Outsourcing industry seemingly fuelling an insatiable demand for manpower, and consequently, high employee attrition, Human Resource departments just had a change of heart. According to NASSCOM (National Association for Software and Service Companies), the manpower requirement for this industry is estimated to be 2.72 million by 2012.

Communication and interpersonal skills are fundamental strengths of any person. The promoters will try to provide the individuals an understanding about the dynamics of management.

The transforming of North East region to a new hub for the ITeS sector in India impelled Anjaybee Infotech with its existing infrastructure to start a Training Programme on Information Technology Enabled Services (ITES) and use the potential work force to cater their talent and skills in the thriving Service sector.

In view of the fact that the future of IT Education in general is so bright that Anjaybee Infotech aspires to develop the base of its trainees in the form of trust and confidence to handle all basic and related problems in its course. The programme includes: Basic Computer Skills, Communication skills, Customer Handling Techniques, Soft skills and Practical sessions to tune people upto perfect customer support executives.

Established in 2005, Interaco, a wing of Anjaybee InfoTech, is a Leading Professional Placement Company and talent search firm Headquartered in Guwahati, Assam. Interaco specializes in IT/ITES Permanent Staffing that caters to the manpower needs for the Big Corporates with delivery within agreed timelines and Quality. We are into skilled based focused recruitments across levels within the Organization. We are supported by the State-Of the Art Infrastructure, Technology and Competent Management Team to work closely with clients and candidates to craft successful careers for talented professionals.

Interaco delivers a full suite of comprehensive HR and Recruitment Process Outsourcing services to leading companies in India.
Interaco meets the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs.

Vision Statement :
To be the number one company in Training and Total Recruitment Solutions that delivers exceptionally high performance, to always exceed client expectations.

Mission Statement :
To execute Client and People requirements to achieve high satisfaction levels without compromising on quality and to produce high skilled professionals in every field.

Quality Policy :
Interaco Is committed to high performance delivery so that its client requirements are always met. It believes in experience and hence recruits experienced people who can handle customers with efficiency and care. It delivers its training through a bunch of qualified and experience trainers to achieve its vision and mission. Interaco believes in innovation and technology and always tries to incorporate new technology and ideas to enhance its performance

The syllabus gives an outline of what the trainees would do when at INTERACO. It also gives an idea of expectation of the trainees from us and our expectation from the trainees.
The trainees will write our success story who are expected to spread all over the globe. We want to see our trainees well equipped to face the new world : Mainstream education and corporate activities must be taken in the list of major activities. Only trained eye can foresee the new horizon and that is the main aim of offering the course.

Basic Computer Skills :
1. Computer Types.
2. Operating Systems.
3. Input.
4. Output.
5. Applications.
6. File Management Systems.
7. Storage.
8. Computer Network.

COMMUNICATION (ENGLISH) SKILLS :

OBJECTIVE :
The main objective of the training programme is to acquire skills in phonetic analysis and the evaluation of pronunciation problems that require time and effort not available in compulsory courses. However, no previous knowledge of phonetics is assumed.

At the end of the programme, the trainees will be able to :

1. Listen and speak correct English
2. Understand some of the differences between spoken and written English.
3. Identify the possible sources of what is termed ‘INTERFERENCE’
4. Perceive the relation between phonetic/phonological, syntactic and discourse aspects of spoken English.
5. Pronounce each and every English speech sounds : vowels and consonants
6. Know and master the concept of Rhythm, Stress, and Intonation in connected speech in English
7. Pronounce correctly the consonant clusters in English.
8. Pronounce correctly the plural and past tense markers in English.
9. Know and master Neutral English.
10. Know the concept of BBC English along with the three major spoken varieties in English : British, American and Australian.
11. Know the difference between Accent and Pronunciation, Enunciation and Articulation.
12. Work on their individual shortcomings.

I. CUSTOMER CARE :
• Customer Care (Consumer Psychology, Assessing Customer Needs)
• Telephone ethics
• Listening Skills
• Telemarketing and lead generation
• Objection Handling
• Complaint Handling
• Time Management (Controlling Call Time)
• Stress Management
• The Call Configuration
• Dealing with different customers

II. PERSONALITY DEVELOPMENT:
• Personality development
• Office etiquette
• Interpersonal skills
• Conflict Management
• Leadership quality
• Group discussions
• Managing Anger And Abuse
• Presentations
• Interviewing skills